Support is for current MemoRay users and Founder Access members. Use the email address associated with your MemoRay access so we can recognize your request.
Need access? Request Founder Access. For company or general inquiries, contact RayAI. For common questions about MemoRay, read the MemoRay FAQ.
Please do not attach private documents unless MemoRay Support specifically asks for them. Screenshots and log files are usually enough.
Please do not attach private documents unless MemoRay Support specifically asks for them. Screenshots and log files are usually enough.
For Protected documents password issues, MemoRay Support can help you understand the reset steps, but RayAI/MemoRay cannot recover the password for protected documents. If it is forgotten, remove the current MemoRay workspace and import documents again before setting a new password. Original files outside MemoRay are not deleted.
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