Tell us what happened and we’ll use the details you provide to help troubleshoot.
For common questions about MemoRay, supported files, privacy, and Founder Access, review the MemoRay FAQ.
Please do not attach private documents unless MemoRay Support specifically asks for them. Screenshots and log files are usually enough.
Please do not attach private documents unless MemoRay Support specifically asks for them. Screenshots and log files are usually enough.
For Protected documents password issues, MemoRay Support can help you understand the reset steps, but RayAI/MemoRay cannot recover the password for protected documents. If it is forgotten, remove the current MemoRay workspace and import documents again before setting a new password. Original files outside MemoRay are not deleted.
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